What is Daniel Alain’s Return and Exchange Policy for Wigs and Toppers?
After searching, ordering, and waiting you’ve finally received your Daniel Alain human hair wig or topper. You put it on and something’s not quite right. Maybe you got the wrong size. Maybe you don’t love the color as much as you thought you would. Suddenly, your excitement becomes concern mixed with disappointment. You’ve already paid for the piece and now you don’t love it. What are your options?
At Daniel Alain, we want you to love your new human hair wig or topper. But we know life happens. That’s why we offer a seven-day risk-free at-home trial to give you a full week with your new piece before deciding whether it's the one for you. If you decide it’s not, that’s okay. We want you to feel confident in your purchase.
In this article, we’re going to go through how to return or exchange your new piece. We hope that reading this article will alleviate any potential stress associated with buying a wig or topper from us. By the end of this article, you’ll know what options you have in case your wig or topper doesn’t meet all of your expectations. We would like to note that these policies only apply if you buy your piece directly through us on danielalain.com or with the assistance of one of our in-house consultants.
Making an Exchange
If you receive your wig and realize you got the wrong color or cap size, you can easily exchange your piece. You can exchange for one of equal value. If you’d like to change the color, length, or collection, you can use the value of the wig you bought toward your new piece. If the new piece is more expensive, you’ll pay for the difference. If the new piece is less expensive, you’ll be refunded the difference. Within seven days of receiving your new wig or topper, you can send it back to our corporate office in Newport Beach.
It’s best to speak with a consultant to discuss the exchange so nothing gets lost in translation and the new piece you choose better fits your needs.
Returns
Whatever the case may be, we understand there are times when the wig or hair topper is simply not right for you. We offer a seven-day at-home trial because we believe that everyone should be sure they are satisfied with their purchase. If you are not, our return policy is straightforward and unlike most wig manufacturers, we DO NOT charge a restocking fee. Simply mail the piece back to us.
It’s best to notify a consultant so she can keep an eye out for your return.
What Would Make a Purchase Non-Refundable or Exchangeable?
To make an exchange or receive a refund, it is important to send your piece back within the 7-day allotted time frame. Any item sent outside of this time frame is not eligible for a return or exchange.
To get the full value of your wig or topper back, the piece should not be altered in any way, in like-new condition. Do not cut the lace front. Send the piece back in the original packaging and box using the provided return label. The piece must not show any signs of wear, use, or wash.
Daniel Alain will not assume financial responsibility for any lost, stolen, or damaged items. If you choose not to use the pre-paid mailing label, we recommend insuring your package.
After receiving and inspecting the piece, you can expect a refund in 5-7 business days.
Using A Fit Kit Is Your Key To Avoiding Buyer’s Remorse
Returns and exchanges are never fun. Between having to make sure everything is mailed on time and the disappointment of getting a product that isn’t right for you after so much excitement, a return or exchange may be the last thing you want to do.
At Daniel Alain, we understand a lot of time and consideration goes into picking out the best wig for you. We also understand how frustrating it can be to look and find nothing that’s right. With our unique Fit Kit System, you can try out colors, lengths, and cap sizes in the privacy of your home to help ensure the wig you purchase is a hit on the first time.
A fit kit takes the guessing game out of which cap is best, which color is the prettiest, or which length is the most flattering. It helps bring you a step closer to a purchase that you will be overjoyed with. To order a fit kit, schedule a consultation with one of our consultants and take the first step toward your dream hair.