Wig Salons vs. Online Wig Stores

Are you exploring the idea of buying a wig but feeling a bit stuck on whether to visit a wig salon or click through an online store? Maybe the thought of stepping into a salon feels a bit too daunting, or perhaps the idea of navigating countless web pages fills you with dread.

Don’t worry - we’re here to provide some clarity. 

As the leading manufacturer of premium human hair wigs and toppers, at Daniel Alain, we have a deep understanding of your concerns. We offer our products through authorized retailers in physical stores around the country and internationally, as well as online through our website and virtual consultations conducted from our corporate head offices.

This puts us in a good position to share insights on the pros and cons of purchasing wigs at physical salons versus online.

We’ll break down the pros and cons of purchasing a wig at a physical store versus online, and aim to provide you with the clarity you need to make the best choice for your situation. From personalized service to convenience and after-sales support, we’ll cover everything you need to know so you can make your decision with confidence.

Wig Consultation Experience

Whether you’re buying online or in person, we recommend having a personalized consultation as it can make all the difference in helping you select just the right piece for you. A professional will be able to assess your hair loss, take measurements, and make recommendations to suit your situation.

In a wig salon, you will be greeted by a professional stylist ready to guide you through the selection process. During your consultation, they will take the time to understand your preferences, needs, and lifestyle to recommend the best options for you.

You can discuss everything from hair texture and color to the size of the cap, and you will be able to try on different styles and see and feel the hair. Though the salon will carry stock, smaller salons may not have the exact piece you’re looking for and you may have to wait while they order your piece for you.

Visiting a salon isn’t always possible for everyone. There are several reasons you might choose to have an online consultation. Perhaps there are no salons nearby, you’re not yet ready to discuss your hair loss face-to-face, or you have health concerns that require you to stay home.

Whatever your situation, online consultations are designed to provide a personalized and convenient alternative and ensure you receive expert guidance and support without having to visit a salon. 

At Daniel Alain, our consultants are just as attentive online as in-person. We offer a Fit Kit service that will help you select the right piece for you. You’ll receive a kit with different cap sizes and hair samples (based on your measurements and preferences), which you can try on in the comfort and privacy of your home. Our process allows you to have a personalized fitting experience even without direct in-person consultation.

Post-Purchase Wig Support and Aftercare

After you’ve chosen your perfect wig, receiving support and aftercare will help you maintain your piece and ensure it remains in top condition for years to come. Whether you purchase from a physical salon or online, here’s what you should expect.

Purchasing your wig from a physical salon often means you benefit from hands-on aftercare. Many salons want to build strong, lasting relationships with their customers and will offer follow-up appointments where you can discuss any concerns or questions you may have. They will be able to advise you on proper wig care and maintenance, or may even offer services to wash and style your wig for you. Having direct access with an expert will give you peace of mind that any issues will be addressed quickly and to your satisfaction. 

When you buy a wig online, the aftercare support typically involves emails, text messages, phone calls, or video calls. Most reputable online wig retailers also offer customer service through live chat support.

At Daniel Alain, we encourage our customers to reach out to their consultant should issues arise. We are always happy to help via video tutorials or virtual consultations to help you learn how to care for and style your wig. We work hard to make you feel confident and supported, even from a distance.

What's My Next Step in Choosing the Right Wig Buying Experience?

Feeling uncertain about whether to step into a wig salon or to explore your options online is completely normal. Each has its unique challenges. 

Now you have some insights into what to expect from both experiences, you may be feeling more confident about moving forward in your own journey.

If you’re leaning towards the convenience of online shopping, why not schedule a consultation with one of our consultants via Zoom or Facetime? This will allow you to experience our personalized service from the comfort of your own home. 

If you prefer a more hands-on approach and want to explore your options in person, check out the Daniel Alain retailers in your area. Either way, you’re now ready to make an informed decision about where and how to buy your perfect wig. Your journey to finding the right wig starts here!